Our Terms & Conditions

CANCELLATION POLICY

  • Cancellation more than a week in advance: 25% administration fee

  • Cancellation between a week and 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed

  • Cancellation less than 48 hours prior to departure date and time or no-show: 100% of the total amount.

  • Tickets for Events or Attractions are non-refundable.

  • Airport, Car, Limousine or Coach – transfer services are non-refundable.

  • Any change in your booking is subject to availability and shall be requested no less than 24 hours before the scheduled transfer, excursion or activity date.


 

OUR COMPANY POLICY

You are required to pay a 50% deposit of the amount for all pre-book excursions or transfer and the balance paid upon arrival or you can opt to pay the full amount.

  • Entrance fees and lunch to all attractions are included in the cost.

  • All guests will be returned to the place where they were picked up after each tour.

TERMS AND CONDITIONS

Effective as of September 1st, 2019

These are the Terms and Conditions of Royal Tours Vacations and its affiliates (“Royal Tours Vacations”, “we”, “our” or “us”) that apply to you. When you book our products or services with Royal Tours Vacations or our affiliates, the following Terms and Conditions become part of your contract with the applicable Royal Tours vacations local company in the destination. By accessing, browsing or making a reservation with Royal Tours Vacations through this website, applications or by other means, you expressly accept these Terms and Conditions, without modification, and intend to be legally bound by them. To the extent that any products and/or services are booked through your Travel Agent or another third party, you agree that these Terms and Conditions apply to all transactions. Please ensure that you have read and understood these Terms and Conditions before booking your transportation, excursion or other Royal Tours Vacations products or services because making a booking constitutes your acceptance of these Terms and Conditions. If you do not accept all of these Terms and Conditions, please do not use the website or make any reservations with Royal Tours Vacations’ agents, through your Travel Agent or any third party.


 

PRICING

Prices quoted on this website are based on fixed costs at the time of publication. These prices are dependent on a variety of variable factors including, but not limited to, fuel costs, rates of exchange and other factors. Should these costs increase, Royal Tours Vacations reserves the right to increase the price of any of our products or services. All price increases may reflect administrative costs incurred. Royal Tours Vacations sets its prices based on its costs, as well as anticipated demand. Royal Tours Vacations constantly reviews its prices throughout the season in accordance with availability and demand. We reserve the right to increase or decrease our prices accordingly.


 

PROMOTIONS

From time to time, Royal Tours Vacations advertises promotional offers or makes available electronic discount coupons, which may be limited to selected Tours or excursions. All of these promotions and coupons are time-sensitive and, therefore, have a commencement and termination date. They are not combinable with any other promotion that may be advertised and available at the same time. All published prices and promotions advertised and offered by Royal Tours Vacations have limited space availability and may be withdrawn at any time, with or without prior notice.


 

PRODUCTS AND SERVICES

Royal Tours Vacations makes arrangements with transfer operators, coach companies, destination excursion operators and other independent providers (hereinafter referred to as the “service providers”) to provide services you book with Royal Tours Vacations. Royal Tours Vacations exercises great care in choosing its service providers, but does not have control over them and, therefore, cannot accept responsibility for, nor can be held liable for, any acts or omissions or negligence of the service providers, their employees, servants, agents, subcontractors or unrelated third parties. Some of these service providers may not be agents or employees of Royal Tours Vacations, notwithstanding their use of any signage or clothing which may contain the name “Royal Tours Jamaica” or other related trade names or logos. Moreover, these products and services (“activities”) are subject to conditions and limitations imposed by the said service providers as well as the laws of the country. Please check with Royal Tours Vacation in advance.


 

CHILDREN & INFANTS

Ages for children and infants allowed in excursions vary depending on the nature of the excursion. Royal Tours Jamaica recommends that you consult in our website, or the Royal Tours Vacations Contact; info@royaltoursvacations.com to determine what the applicable age(s) and/or respective rate(s) are for children and infants. Upon arrival, we may require proof of age for customers with a reservation made at a “child price”. If a child’s age does Royal Tours Vacations transportation free of charge (one infant per adult) but still require a reservation in order to appear on the transportation manifest to be allocated a seat. If your child requires a car seat, it must be requested at the time of booking and, if available, Royal Tours Vacations may charge you a fee. Please consult with Royal Tours Vacations in advance.


 

PREGNANCY

Royal Tours Vacations will accept any woman traveling while pregnant on any Royal Tours Vacations transportation or excursion if the pregnancy is uncomplicated with no previous history of premature labor. Excursions may have restrictions for pregnant women. Please consult with Royal Tours Vacations in advance.


 

CUSTOMERS WITH SPECIAL NEEDS

Customers with special needs who will require special services or assistance while traveling, including private transfers, must contact the Royal Tours Vacations at the time of booking or at least 10 business days prior to departure. In order to ensure that you are properly assisted, we request that you advise us of any and all specific needs that you may have. This will help us to ensure that the proper travel arrangements are made for you to obtain the maximum enjoyment from your Royal Tours Vacations experience. Please note that additional costs may be applicable for some or all of the services requested. Please note that some tours or excursions may not define or provide for wheelchair access in the same fashion that you are accustomed to in your country of origin. Please contact info@royaltoursvacations.com for further assistance.


 

ROYAL TOURS JAMAICA RESPONSIBILITY

On your behalf, Royal Tours Vacations arranges with suppliers to provide you with the services you have purchased. Royal Tours Vacations exercises due care in selecting these companies and pays particular attention to their reputation and reliability. However, Royal Tours Vacations does not control these suppliers and thus, we cannot be held responsible for their performance or lack thereof. Therefore, Royal Tours Vacations shall not be held responsible for any injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting from or arising from any error, omission or negligence of any company or person, agent, employee or sub-contractor supplying any of these services as part of your Royal Tours Vacation experience. Royal Tours Vacations and/or it's agents do not assume responsibility for any claims, losses, damages, costs or expense arising out of personal injury or death, loss of enjoyment, upset, disappointment, illness, distress or frustration whether physical, emotional or mental, resulting from or arising out of any of the following:

  1. Any negligent act or omission by transportation companies, coach tour operators, car rental organizations, hotel/resort properties or other suppliers or their personnel or any company or person.

  2. Government actions, weather, equipment failure, labour disputes, sickness, theft or any other cause beyond our control.

  3. Failure of the passenger to obtain the necessary documentation or meet the required health regulations for their travel.

  4. Cancellation of transportation, excursion or activity by suppliers, provided that full refund of all monies paid is made to the customer.

While every effort has been undertaken to ensure accuracy, photographs, artist’s rendering and written descriptions appearing in this website are representational only and are not a guarantee that everything at the destinations will be exactly as depicted.


 

ACT OF GOD/FORCE MAJEURE

Royal Tours Vacations and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, strikes or other labour disruptions, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities, or the travel supplier and its facilities, or any other unforeseen circumstances or any other factor unforeseen by Royal Tours Vacations that impacts negatively on or hampers its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, Royal Tours Vacations shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.


 

Acknowledgment

By making a reservation to purchase a service or product from Royal Tours Vacations Jamaica you, the customer, hereby acknowledge that you have read and accepted the Terms and Conditions contained herein. Furthermore, when making a reservation for a Royal Tours Vacations product on www.royaltoursvacations.com, you agree that you are solely responsible for such a reservation.

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